“Improving agent and customer experience is a shared vision for our companies.”ĢHz will showcase Krisp with a simulated call center experience at Customer Contact Week June 25th through June 27th in Las Vegas. “We are pleased to partner with Sitel to bring Krisp into their contact centers,” said Robert Schoenfield, COO of 2Hz. Partners can easily deploy pilots with individual agents or teams to experience the benefits of Krisp. EA Program partners will gain access to Krisp, the only application available that mutes background noise during inbound and outbound calls. Our group is committed to driving grounded innovation through partnerships that empower CX improvement, and Krisp is a valued partner on this roadmap.”ĢHz is actively engaging in-house contact center companies to their Early Access (EA) Program. “Krisp’s technology supports our vision of leveraging AI to deliver better experiences for our clients’ customers. “Deploying Krisp’s technology in our contact centers fully aligns with our ongoing strategy to improve our associates’ experience at work and enhance the customer experience we deliver,” said Olivier Camino, Global COO and founding partner at Sitel Group. Facilitating secure deployment, a dashboard provides for centralized installation and user management. Krisp works seamlessly with all headsets and easily integrates with contact center platforms, operating solely within Windows and Mac OS workstations. ![]() ![]() Distracting noises from customers (in-car, at-airport, on-street) and agents (keyboard typing, other agent chatter) are removed from the call while maintaining clear communications. ![]() BERKELEY, Calif., June 24, 2019 /PRNewswire/ - 2Hz, Inc., a developer of voice and audio technologies and applications to enhance call clarity, productivity, privacy and quality of daily communications, today announced its Early Access Program for the availability of the company’s new Krisp™application. As part of this program, Sitel Group and 2Hz have developed a strategic partnership whereby Sitel is the first in the business process outsourcing (BPO) industry to deploy Krisp for agents and customers, enabling an approach to drive enterprise product improvements at scale.ĪI-powered Krisp mutes background noises from customers and agents during calls, thus enhancing customer experience (CX) and agent productivity.
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